PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy governs the manner in which Arteferretto S.r.l. collects, uses, maintains and discloses information collected from users (each, a “User”) of the Ferrettohome.co.uk website (“Site”). This privacy policy applies to the website and all products and services offered by Arteferretto S.r.l.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users visit our Site, register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

Arteferretto S.r.l. collects and uses Users personal information for the following purposes:
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

– To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.

– To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

– To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.

– To send periodic emails
The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to the website’s own terms and policies.

CHANGES TO THIS PRIVACY POLICY

Arteferretto S.r.l. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our web site. Your continued use of the web site following the posting of changes to this policy will be deemed your acceptance of those changes.

PERSONAL DATA PROTECTION POLICY UPDATE
Valid from 25th May 2018

Concerned by the need to protect the personal data of its customers, Arteferretto S.r.l. undertakes to respect the provisions of law of the EU regulation No. 2016/679 of 27th of April 2016.
As processing manager, Arteferretto S.r.l. undertakes to respect the confidentiality and security of your personal data, in compliance with this Personal Data Protection Policy.
By using our Site, creating a customer account or placing an order, you agree to full and unreserved acceptance of the terms of this Personal Data Protection Policy.

Arteferretto S.r.l. may freely modify this Personal Data Protection Policy.
Any modification shall take effect upon publication.

1) PROCESSING MANAGER OF YOUR DATA

The processing manager of the personal data transmitted, in particular, when navigating on the site, creating a customer account or placing an order is:
Arteferetto S.r.l.
via Sabbionara 1581
35040 Merlara (Padova)
Italy
Vat number: IT 00959630286

2) PERSONAL DATA COLLECTED

Arteferretto S.r.l., as processing manager, is likely to process all or some of the following data:

  • Name (and birth name)
  • First name
  • Telephone number
  • Email address
  • Postal address
  • Identifier and password
  • Credit/debit card details
  • Electronic identification data available on or from your computer (such as “cookies” and “IP addresses”)

We collect and process your personal data in order to process your information requests and your orders, and to provide a high-quality service, simplify your access to our products and our services.

Arteferretto S.r.l. is likely to collect data when:

  • you navigate on our website
  • your register on our website
  • you register on our website to receive our newsletters and sales communications.
  • you place an order on our website

3) WHY THESE DATA ARE COLLECTED
Arteferretto S.r.l. collects your personal data to:

  • Allow you to create and access a personal space on Ferrettohome.co.uk website
  • Answer your questions
  • Take into account and manage the sales relation: process and track your order, your delivery, your billing, the after-sales service and conduct satisfaction surveys
  • Adapt the presentation of our site to your terminal (mobile, computer or tablet)

Subject to your agreement, these data will also allow us to send you sales communications.

4) RECEIVE SALES PROPOSALS

Arteferretto S.r.l. will ask your for your explicit consent before sending you any sales communications. We wont send any communication without your consent.

5) YOUR DATA SHARED WITH OTHER COMPANIES

Arteferretto S.r.l. undertakes not to sell your personal data to any other third parts.
Your personal data will be used solely by Arteferretto S.r.l.
Your personal data are shared with subcontractors of Arteferretto S.r.l., for the following reasons:

  • Conduct advertising campaigns (send the campaigns, optimise their transmission, improve the campaign targets, etc.)
  • Improve customer knowledge from a statistical and geomarketing point of view
  • Improve navigation on the site if you accept use of cookies

6) HOW LONG YOUR DATA WILL BE STORED

Arteferretto S.r.l. stores the personal data of its customers for the time required to achieve the purposes of the processing conducted, or for a period laid down by law.
The personal data of customers are kept if they are necessary to achieve the purpose to be obtained.
They are deleted if the customer exercises his/her right to deletion and be forgotten.
Contractual data are kept and archived for the period necessary to fulfill the contractual obligations (warranty, conformity, etc.) as well as the legal, accounting and tax obligations and/or during the relevant limitation periods.
If you agreed to receive sales proposals, we keep your personal data until you unsubscribe or until you request us to delete the data.

7) HOW TO EXERCISE YOUR RIGHTS

What are your rights?

In compliance with the applicable personal data protection regulations, you can:

  • Access all your data (subject to certain restrictions),
  • Rectify and update your data if they are incorrect, incomplete or obsolete,
  • Request the portability of your data,
  • Refuse the processing of your data,
  • Request the deletion of your data. This is not an absolute right, insofar as we may have to keep your personal data for legal, legitimate or contractual reasons.
  • Request a limitation of the processing that we carry out on your data.

How do you exercise your rights?

You have the rights to access the information by sending a request to our customer service team at info@ferrettohome.co.uk. We may check your identity before processing your request.
In addition, an unsubscribe link is shown on each newsletter sent by Ferrettohome.co.uk.

8) HOW WE PROTECT YOUR PERSONAL DATA

Arteferretto S.r.l. undertakes, taking reasonable precautions, to protect the security of your personal data.

Security of your navigation on our website

Arteferretto S.r.l. implements the means required to guarantee the security of the data collected.
We use physical, electronic and administrative processes to protect the data you give us.
We use standard SSL (Secure Sockets Layer) encoding on all  our web pages.
A customer account can only be created by entering your personal identifier and password. You must nevertheless protect your account password and never communicate it to anyone else. As a reminder, Arteferretto S.r.l. will never ask you by email for your identifier, password or bank details.

Security of online payments

Arteferretto S.r.l. guarantees the security of online payments.

CONTACT US

If you have any questions about our Terms and Conditions and the use of this website please contact us at:

Ferrettohome.co.uk
Arteferretto S.r.l.
Via Sabbionara 1581
35040 Merlara PD – ITALY
Tel: +39 (0)429 844436
Fax: +39 0429 844322
E-mail: info@ferrettohome.co.uk

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