TERMS OF USE

1. GENERAL TERMS AND CONDITIONS

By accessing our website and/or placing any order you are agreeing to be bound by these web site terms and conditions. If you do not agree with any of these terms you are not allowed to use and access this site. You should not proceed with your purchase until you have read and agreed to all our Terms and Conditions.

2. PRODUCT CHARACTERISTICS

All our items are made of high quality wood components and they may slightly differ from those displayed on our website.

Please note that coating absorption depends on the type of timber, therefore it may not be uniform in color or texture and determinate small variations on the general appearance of the item. We cannot guarantee the complete accuracy of the pictures on our website, which depends on your monitor screen resolution settings. We ask you to keep in mind that some timbers may alter with age and exposure to sunlight.

3. GENERAL CHARACTERISTICS OF WOODEN FURNITURE

All furniture sell on this website is handmade in raw wood and subsequently finished in the colour chosen by the client.
The polish is handmade as well as the construction.

Some particularities concerning the structure, structure assembly and polishing of the various pieces of furniture elements, are considered common features universally accepted.
Wood is an alive material subjected to movements even after a long time. The wood furniture cannot, by its very nature and processing methods have characteristics similar to furniture made of melamine or non-natural materials. The nature of the wood itself implies differences between a specimen and the other and such factors as the knotty wood, or the imperfections of some parts are not to be considered defects but an implicit feature that the customer accepts at the time when he place the order.
The manual assembly and finish applied may have features that are not to be identified as defects, but as specific peculiarities of the product.
Some aspects related to classic style furniture are: slight cracks between the joints of wooden parts due to the movement of the wood itself or deliberately left to prevent future settling of the elements; sanding of the furniture parts which can differ from one another because of their manual realization; traces of doweling or other elements used for the assembly; coating of uneven dyeing because is handmade (for example, in a piece of furniture with two doors, the coating, as well as the grain of the wood, will never be the same for both. This is the difference between real wood and melamine); the coating may not be totally covering in some parts of the cabinet such as the bottom etc.
The tone of lacquering can also vary for parts of the same piece of furniture due to different absorption of the wood. It may happens that two pieces of wood, although coming from the same plant, can absorb the color differently from one another. This depends on the different grain and porosity, or from different direction of the wood cutting.
The customer who buys a furniture totally or partially in solid wood implicitly accepts the possibility that occur movements of the wood itself that may give rise to entirely natural imperfections such as tiny cracks or curving.
These characteristics will be more evident the greater will be the exposure of the furniture at elevated temperatures or to frequent changes in temperature or humidity. Liquid or wet objects, as well as hot objects, cannot be left directly in contact with the furniture.
Please note that wood is an alive material and its aspect could changes because of the exposition to high temperatures, thermal shocks, humidity or others environmental factors.

4. MEASUREMENTS

As all our products are quality handmade, the dimensions specified by us on our website are approximate and may be slightly different from the real dimensions of the item. Please contact us if any small difference in the dimensions may deem the item unusable.

It is important to check the measurements of your chosen item on our website and ensure there is adequate passage through your doorway and access to stairs. Please note that we will not take any responsibility for any further costs due to incorrect or incomplete measurement information given by you.

5. DISCLAIMER FOR CUSTOMIZED FURNITURE OR MADE TO MEASURE PRODUCTS

Customer acknowledges that in the drawing up of customized furniture will be his responsibility the exact interpretation of the instructions how to make the modifies by the manufacturer.
Arteferretto S.r.l. is totally relieved of any responsibility that may arise from an incorrect or misinterpretation of the provisions given by the customer.
The customer is also aware of the fact that no right of withdrawal can be exercised for upholstered products and objects modified or specially made according to his personal indications.

Order cancellation for customized items:
After the customer has reached the agreement on custom realization and has implicitly authorized the start of processing with the payment, even partial, of the order, if it intends to cancel the order after the beginning of production, the customer will not be entitled to be fully refund of what he paid.
Any refund must be defined according to the progress of the order at the moment of the customer request.
As customized product is intended every product produced differently from the standard, according to a specific customer request.

6. PRICES AND PAYMENT

All prices include VAT and transport costs within the UK mainland.

You must pay the whole amount by credit, debit card or bank transfer at the time of the order. We reserve the right to check the validation of your credit card before accepting your order. The order will be processed only when we have received all the payment details, accepted your online order and sent you confirmation of receipt by e-mail to the address you have written on your registration form.

Accepted Methods of Payment:

  • Credit Card
  • Debit Card
  • Paypal
  • Bank Transfer

7. RETURNS AND REFUNDS

You reserve the right to cancel your order within 14 working days from the actual delivery of the goods expressing your intention to return the item by parcel with advice of delivery. You should provide us with the item code, otherwise your inquiry will not be processed. It means that you have the right to cancel your order within 14 working days without charge and we are pleased to offer you the full refund of the costs of the goods. You must notify it to us first by email and then by parcel with advice of delivery.

A complete refund of the costs of the goods may be obtained only after a full inspection of the goods by our craftsmen. If we receive the complete item back as new and unused we can immediately proceed to refund the full invoice amount via your original method of payment unless otherwise requested.
If placing the order, the consumer has benefited from special promotions that include gifts / services / advantages that are non-returnable or no longer reusable, the amount of the reimbursement will be reduced by the value of the gift bound for the purchase for which it is exercised the right of withdrawal, calculated at current market values.

If you wish to return the goods, please take care of the items and keep the original packaging in order to assure the integrity of the good during its return to our factory and make possible for us to resell the goods as brand new. Please note your right to return goods does not apply to bespoke products.

The packaging of furniture is considered an integral part of the value of the purchased good. Therefore, since the use of the original packaging is decisive even in case of exercise of the right of withdrawal, any anomaly, breakage or damage found on the same at the time of delivery, must be indicated with a specific reservation. For example (broken packaging, packaging with missing foot, open packaging …)

The right of withdrawal cannot be exerted for bespoke or made-to-measure products, i.e. in any case for different products (or with different features, padded or upholstered, etc.) from those presented on our online shop.

When you exert the right of withdrawal, you have to pay the delivery fees for the returning of the item.

If your ordered item is damaged or faulty please contact us by phone or by mail within 48 hours from the delivery by providing us with the item code.

Note that due to extreme climate changes slight swelling on doors and drawers may make them difficult to open. This will rectify itself in a few days, once the wood adapt to the environment. If the movement does not settle within a few days a small application of furniture wax may be needed to fix any adjustments. Therefore, stiff drawers or doors will not be considered as faulty.

Any failure, malfunctioning and clear manufacture faults must be signaled within 8 days from the receiving of the goods.

8. WARRANTY AND CLAIMS UNDER WARRANTY

Each item in our store comes with the original Manufacturer’s Warranty. We guarantee all our products against faulty or defective items for a period of 24 months from the date of delivery. In all cases we reserve the right to examine the fault by our craftsmen. Our warranty does not cover the natural wear and tear of wooden products; any misuse of the goods including damages caused by repairs made by third parties; any accidental damage or loss due to fire, smoke, water, lightening and weather conditions.
Manufacturing defects warranty terms: customer has a warranty for manufacturing defects for a period of 24 months from the purchase.
Manufacturing defects determine the fixing or replacement of the item purchased. The opportunity (the choice) to fixing or replace the item is at the incontestable discretion of Arteferretto.

9. DELIVERY

Delivery will take 4-5 working days. We will ship your item using the safest and most reliable possible method. Prices include the shipment, protective packaging (the wooden packing crate), delivery and the insurance. Our courier will contact you in advance to let you know when the delivery takes place.

Please note that most of our items are already assembled.

Our couriers offer a ‘street level’ service. The driver may also require additional assistance if the item is bulky and/or heavy. Goods are delivered directly to your home address. Please note that when we offer “free delivery”is intended only within the UK mainland. If your residence address is outside the UK mainland, a delivery charge for the carriage will be applied due to higher transport costs.
Furthermore, the company Arteferretto S.r.l. can not be liable for requests of delivery in days and at specific times that are out of normal working hours of transport company in charge of your delivery.
The company Arteferretto S.r.l. undertakes to transmit to the transport company in charge the specific request of each customer, however it is not able to ensure that every request can be effectively satisfied (for example: deliveries on Saturday, Sunday, or at times outside the normal business hours of the courier, etc.).
In any case, any request for special delivery methods must be made before the conclusion of the order to verify feasibility and eventual costs.

Customer must inform seller about hindrances or particular situations regarding road/street conditions that can implicate delivery problems (such as narrow roads, prohibited circulation, special authorization etc…).
In this case we will immediately contact the transport company to verify and find the best way to deliver.
Transport company could ask for extra costs for example because of special authorization needed, particular hours for delivery, use of particular van or truck.
If customer doesn’t want to pay extra costs for delivery it is possible to delete the order before preparation starts.
Failure to report this important information may result in the impossibility to well perform the delivery service.
Costs generated (such as costs of redelivery, costs of return, storage costs etc…) by lack of this information will be at customer charge.

WEB SITE TERMS AND CONDITIONS OF USE

The materials contained in this website are protected by applicable copyright and trade mark law.

1. LICENSE TO USE OUR COPYRIGHT MATERIALS

Permission is granted to temporarily download one copy of the materials (information or software) on Arteferretto S.r.l.’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. modify or copy the materials;
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. attempt to decompile or reverse engineer any software contained on Arteferretto S.r.l.’s web site;
  4. remove any copyright or other proprietary notations from the materials; or
  5. transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Arteferretto S.r.l. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

2. DISCLAIMERS

The materials on Arteferretto S.r.l.’s web site are provided “as is”. Arteferretto S.r.l. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Arteferretto S.r.l. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

3. RESTRICTIONS

In no event shall Arteferretto S.r.l. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Arteferretto S.r.l.’s Internet site, even if Arteferretto S.r.l. or a Arteferretto S.r.l. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. REVISIONS AND ERRATA

The materials appearing on Arteferretto S.r.l.’s web site could include technical, typographical, or photographic errors. Arteferretto S.r.l. does not warrant that any of the materials on its web site are accurate, complete, or current. Arteferretto S.r.l. may make changes to the materials contained on its web site at any time without notice. Arteferretto S.r.l. does not, however, make any commitment to update the materials.

5. LINKS

Arteferretto S.r.l. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Arteferretto S.r.l. of the site. Use of any such linked web site is at the user’s own risk.

6. SITE TERMS OF USE MODIFICATIONS

Arteferretto S.r.l. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the current version of these Terms and Conditions of Use.

7. GOVERNING LAWS

Any claim relating to Arteferretto S.r.l.’s web site shall be governed by the laws of the State of Padova without regard to its conflict of law provisions.

8. PRIVACY POLICY

This Privacy Policy governs the manner in which Arteferretto S.r.l. collects, uses, maintains and discloses information collected from users (each, a “User”) of the Ferrettohome.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Arteferretto S.r.l.

9. PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

10. NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

11. WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

12. HOW WE USE COLLECTED INFORMATION

Arteferretto S.r.l. collects and uses Users personal information for the following purposes:
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

– To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.

– To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

– To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.

– To send periodic emails
The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

13. HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

14. SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

15. THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to the website’s own terms and policies.

16. CHANGES TO THIS PRIVACY POLICY

Arteferretto S.r.l. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

17. YOUR ACCEPTANCE OF THESE TERMS

By using this web site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our web site. Your continued use of the web site following the posting of changes to this policy will be deemed your acceptance of those changes.

18. CONTACT US

If you have any questions about our Terms and Conditions and the use of this website please contact us at:

Arteferretto S.r.l.
Via Sabbionara 1581
35040 Merlara PD – ITALY
Tel: +39 (0)429 844436
Fax: +39 0429 844322
E-mail: info@ferrettohome.co.uk

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